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Poached

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Privacy policy

Last updated: 29 June 2026

This policy explains how Poached Restaurants Ltd ("Poached", "we", "us") collects, uses and protects personal information when you visit this website or our venues — East Street Coffee, Bromley and Junto, Beckenham. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are (data controller)

The data controller is Poached Restaurants Ltd, registered in England. You can contact us at our venues or via our contact page.

2. What we collect

  • Reservation enquiries: name, email, phone, party size, date, time, any dietary notes you choose to share.
  • Contact form messages: name, email and the content of your message.
  • Website analytics (optional): anonymised information about pages visited, device type and rough location. Only collected if you accept analytics cookies.
  • CCTV in venue: for safety of customers and staff; held for up to 30 days unless required for an investigation.

3. Lawful basis

  • Contract — to take and honour your reservation.
  • Legitimate interests — replying to enquiries, running the venues safely, basic site analytics if you've consented.
  • Consent — for analytics cookies and marketing emails (you can withdraw at any time).
  • Legal obligation — accounting, food-safety and tax records.

4. How long we keep it

Reservation and enquiry data is kept for 12 months unless we need it longer for accounting or legal reasons. Marketing-email subscribers are kept until you unsubscribe. Analytics data is kept for 14 months. CCTV up to 30 days.

5. Who we share it with

We share only what is necessary, only with processors who have signed UK GDPR-compliant terms — for example our website host, email provider and reservation tool. We do not sell your data. We do not transfer data outside the UK or EEA without appropriate safeguards.

6. Your rights

Under UK GDPR you have the right to:

  • access the personal data we hold on you,
  • have it corrected or erased,
  • restrict or object to processing,
  • data portability,
  • withdraw consent at any time.

To exercise any of these, email us via the contact page. We'll respond within one month.

7. Complaints

If you are unhappy with how we have handled your data, please tell us first so we can fix it. You also have the right to complain to the Information Commissioner's Office (ICO) — ico.org.uk or 0303 123 1113.

8. Cookies

See our cookies policy for the detail.

9. Changes

If we make material changes to this policy we'll update the date at the top and, where appropriate, notify you.